Frequently Asked Questions
Everything you need to know about your MelodySusie experience, from shipping to nail care tips.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-15 business days. You will receive a tracking number via email once your order has been dispatched.
What is your return policy for beauty tools?
We offer a 30-day money-back guarantee on all unused and unopened products. Due to hygiene reasons, items that have been used or have broken seals cannot be returned unless they are found to be defective.
Do your nail drills come with a warranty?
Yes, all MelodySusie professional nail drills and UV/LED lamps come with a 6-month limited warranty that covers manufacturing defects. You can also extend your warranty by registering your product on our official website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through Klarna and Afterpay for eligible orders.
Are your gel polishes and tools cruelty-free?
Absolutely. MelodySusie is committed to ethical beauty practices. All of our gel polishes are 10-free, vegan, and we never test our products or ingredients on animals.
How do I know which nail drill bit is right for me?
Each of our drill bits is designed for specific tasks, such as cuticle removal, surface smoothing, or gel removal. We provide a comprehensive 'Bit Guide' on our blog and product pages to help you choose the right grit and shape for your manicure needs.